Premium doesn`t work !! (no family)!!Help

[David12x1]

I payed maybe 10 mins ago premium for my account...

Still doesn`t have premium ...

Can anyone help me please ????

Someone same problem ??

[MarkusSche]

I´ve sent an invite for spotify premium to my friend, in the same house, he accepts then Comes, congrats you now are a spotify Family member, but in after this there still stands spotify free. He Needs the premium now not later i don´t know what to do

[Bittencourt]

Hi @David12x1, 

When we complete the upgrading process, Spotify send us an email with the purchase receipt - it contains all the information we provide.

Please double check if you received it.

When you click here, does your account show as Free or Premium?

[Bittencourt]

Hey @MarkusSche,

Maybe your friend is logging in a second account. It happens a lot. Please ask him to double check that he's using the correct credentials (email and password).

[David12x1]

Only I am using this account...

The link said to me that i bought premium for one month.

Still no premium -.-

[David12x1]

Problem solved..

I logged out 30 to 1 hour and it works 😄

Thanks anyway 🙂

[Bittencourt]

Great!

You're welcome anytime 🙂

[Anastasia8]

I just bought premium. It says "premium" buth in the app it says free? How come?

[Bittencourt]

Hey @Anastasia8,

Where it says Premium, check the username, and then log in the device you wish using the same info.

Also logging out and then back in like @David12x1 did sometimes solves the issue!

[Anastasia8]

I did! But still No premium, also didn't get the email.

[Bittencourt]

Ok, are you sure you've completed the purchase?

Where exactly does it say Premium?

[Anastasia8]

It says premium at the link you send!

[Bittencourt]

That's odd. What device are you trying to log in?

Have you tried logging in any other device? Try the web player also.

[Anastasia8]

Still Nothing... trying to log in on my iPhone

[Bittencourt]

Can you please attach a print screen of the page where it says Premium?

[Anastasia8]

It took more than an hour but it works! Thank you!

[Bittencourt]

Great!!

You're welcome anytime.

Please don't forget to add likes and accept as solution 🙂