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Premium doesn‘t work

Premium doesn‘t work

Hallo, ich habe mir gestern Spotify Premium gekauft und auf der website steht auch, dass das in 3 Monaten auslaufen wird. Ich habe auch die E-Mail mit dem Beleg erhalten, doch ist mein Account immernoch Spotify free. Ich habe mich bereits mehrmals abgemeldet und dann wieder neu angemeldet, aber an meinem Account aendert sich nichts. Dauert es wirklich solange, bis die Buchung bearbeitet wird? Normalerweise ging das immer ganz schnell. (Ich habe eine Geschenkkarte verwendet.) 

 

LG

Maurice

Reply
3 Replies

Hey @maurice13112,


you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png

I hope it’s ok that I answered in English 🙂

 

Have a great day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Natuerlich logge ich mich mit dem Account ein, auf dem ich auch den premium-Gutschein eingeloest habe. - Es funktioniert dennoch nicht

Hey again @maurice13112,

Apologies for the replies in English here.

 

In this case, can you check out these steps:
https://support.spotify.com/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/ ?

 

Hopefully some of the tips here will help, but if not let me know.

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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