Announcements

Help Wizard

Step 1

NEXT STEP

Premium downgraded while Testphase.

Premium downgraded while Testphase.

Dear Spotify Team,

 

i purchased spotify premium couple of days ago to use it on my smartphone, desktop-pc and notebook-pc. First it worked flawless. but since today my playlist is not avaiable on my smartphone and the ps app tells me that i have to upgrade.

 

Please explain! Smiley Frustrated

 

It wasn´t cool to sit in the train and wanting  to hear some music.... but no working spotify

Reply
5 Replies

Seems to be you created somehow duplicate account.

 

To solve this in no time, contact via contact form. http://www.spotify.com/about-us/contact/

wrote an contact form with a link to thread.... no better yet....

 

 

 

 

SPOTIFY

 

Y U NO WORK!?

Spotify can solve problems soon - however every customer has own ticket. When Spotify reach yours ticket - all should be fixed. Be patient.

thx^^

I think that average response time is 3 days. But maybe you get a response and solution within 2 days.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random