Premium error

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Premium error

Ann2knee
Casual Listener

 

Plan

Free/Premium

Country

Philippines

Device

Iphone X

Operating System

IOS

 

My Question or Issue

So i payed for a spotify premium and my card was charged as you can see in the screen cap but when i checked my account it says it’s still free 

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8 Replies

Re: Premium error

Rock Star 22
Rock Star 22

Hey @Ann2knee, I'm happy to help.

 

Could you try logging out/in of the Spotify app? If that doesn't help, could you try following these steps?

 

Let me know how this goes :) 

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: Premium error

PricillaSpotify
Newbie

I have the same error. I followed all the steps but still only have the free options available. 

 

I paid through iDeal ABN Amro, The Netherlands. 

 

Please help 

Re: Premium error

Ann2knee
Casual Listener

I tried all the steps but unfortunately nothing

Re: Premium error

OneFrequency
Regular

Hey there,
if im right you were charged for premium at least some hours ago, so it is probably not a thing of time until you get your premium. What i could tell you you could try is that you go to: spotify.com/account  and see if there it says that you have premium or not. 

If not you probably bought premium for a wrong account by entering the wrong details, which you can fix easily.
If it says that you have a premium account, you should try reinstalling the spotify app, as you already tried logging out and back in

Hopefully thats helps, and if not just reply under this post to get further informations.

Re: Premium error

Ann2knee
Casual Listener

It says free but i was still charged for a premium but its still a bummer i got charged and nothhing happened

Re: Premium error

OneFrequency
Regular

Ok so if the spotify website says the account that you want premium on is still a free account probably the best thing  that you can momentarily do is contact the spotify support to find out which account you have purchased premium for. If it isnt the account you want it on it is pretty easy to either change it to the right account or just merge the both accounts together. ( Watch out: you'll need the login data for both accounts to do that.

Let me know how this goes :)

Re: Premium error

Ann2knee
Casual Listener

I have contacted them already but im sure i do not have another sccount for me to premium it but i guess i’ll wait

Highlighted

Re: Premium error

Moderator
Moderator

Hey @Ann2knee.

 

Just wanted to check in with you and see if our Customer Support team were able to help you resolve this. If so, let us know what the issue was so that other users experiencing this issue will know what to do in the future.

 

Keep us posted :)

PeterModerator
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