Premium family doesn't work abroad

Sandra78 · 2017-03-08

I'm from Holland and in Australia at the moment. But my spotify premium family doesn't work. How can I fix this?

Maria_B · 2017-03-11

Welcome to the Spotify Community.

That's odd. If your Premium subscription is active everything should be working. There are a couple things that could have happened, we’ll help you get to the bottom of it.

Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Keep us posted.

Maria_BModerator

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