Premium-family verification not recognizing adress

[AJS1993]

Plan

Premium (family)

Country

The Netherlands

Device

(Samsung a8 (2018), Dell G3)

Operating System

(Android Oreo, Windows 10)

My Question or Issue

My sister and I have signed up for a Premium-family subscription, but she has used a very specific address for this. Which makes it impossible for me to join with my pre-existing premium account, due to Google Maps not recognizing the address.

I have tried many things, including the address of the building and a landmark nearby, but to no avail.

Is there anything we can do to change this? Thanks in advance!

[Mihail · Accepted solution]

Hey @AJS1993,

Thanks for reaching out to the Community.

We recommend that you try entering the address/landmark on a different device and using a different internet network, such as a mobile hotspot. If that doesn't do the trick - does the address you enter get automatically adjusted to a different one or is it not listed? Could you provide a screenshot of any error messages that come up? Just make sure to hide any private or sensitive info.

Hope this helps. Keep us posted on how it goes.

[AJS1993 · Accepted solution]

Hi! Thanks for replying!

We've actually got it to work now. It seemed to be a problem on Google maps' side. We had to add a dash in the address, even though it doesn't have one. So no problem on Spotify's side.

[CarlosE]

Hey @AJS1993,

Thanks for keeping us posted.

We're glad to know that it was sorted out!

If you have any questions or need a hand with anything else, we're always a post away.

Have a good one 🙂

[AJS1993]

You too