Help Wizard

Step 1


Premium features lost

Premium features lost

I'm a paying premium user but since I updated the app I lost all my premium features
What to do?
1 Reply

Hey. Thanks for posting in the Spotify Community.


I'd recommend going through these steps to see if you have an active Premium subscription.


  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt Spotify sends to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. Spotify will then take you through a survey to point you in the right direction.

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