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Plan
Free/Premium
Country
Netherlands
Device
Samsung Galaxy s8
Operating System
Android Oreo
My Question or Issue
I just subscribed to the free trial of the premium account. And there as been taken 0.01 cents of my bank account (so the payment succeeded). However when I open my account it says that I have a normal free account and it doesn't switch to premium. Also, when I go to the site, to accountinformation it said that I have the free account, so there is no premium account activated. However, when I look at my payments( on the site) the 0.01 cents is mentioned and that I have a premium account and below is mentioned that if I dont quit it within 3 months, the premium account will keep on going for the normal price, and that's not what I want! So how can I fix this?
Thank you in advance!
Solved! Go to Solution.
Hey @Kv1246 ,
Welcome to the Community!
I'd recommend you to take a look at this article for the next steps to take, please make sure you read it carefully.
Let me know how you get on! 🙂
Hey @Kv1246 ,
Welcome to the Community!
I'd recommend you to take a look at this article for the next steps to take, please make sure you read it carefully.
Let me know how you get on! 🙂
If you're sure this is the correct account for which you have paid and you didn't get Premium, it's likely the payment didn't go through successfully. If that's the case, the amount you paid will be refunded to your account shortly.
Since you've tried everything suggested but it didn't help, feel free to reach out to support here.
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