Premium is not working on phone

[Sam]

Tant_julia - I've just replied to your email in. Keep an eye on your inbox.

[lmdowie]

Hi

my spotify hasn't been working for days on my HTC one x android. anytime i try to play a song, even synced music, it says 'info' and nothing else happens...whats wrong.  and when i try to play it on my girlfriends iphone, it no longer works either, just says that i need a premium subscription which i already have

Cheers

[Sam]

Lmdowie - It looks like your most recent payment failed, so your account has reverted back to the free version. You'll need to update your payment details if you'd like to get that Premium going again. Just head here to do so... www.spotify.com/account/subscription/

[lmdowie]

my bank card was replaced recently, is that the reason?

[Sam]

It could have been, yes. We can't see exactly why card details are rejected, but it's likely this was the case.

[lmdowie]

That makes sense to me now, thanks for quick troubleshooting! will update with new card details

[meahtenoha]

@squeekyp2012 & @lykkeli2009 - I believe you're both experiencing a different issue with your Android. 

Please see this similar thread for more info: http://community.spotify.com/t5/Mobile-Android/Songs-stop-playing-app-going-offline/td-p/82935/page/...

[dedoedoedah]

Hi,

Just got a premoium account on my computer.

Now my spotify on iPhone says: you need premium to search for music??

Thanks,

[meahtenoha]

Hi dedoedoedah - Not to fret, there's a simple explanation here. 

You've got two accounts: your 'pinqueriet' account and an account linked to Facebook. It's your Facebook one that's on Premium. 

We can help sort this out. Keep an eye on your inbox for me. 

[dedoedoedah]

Thanks!

The pinqueriet I'm not using anymore

and I thuoght I cancelled the link to FB, I dont want that!

Ciao