Premium is not working on phone

[meahtenoha]

If you're looking to stop using Facebook then you can continuing using 'pinqueriet' instead. 

We can help sort out your playlists, subscription etc. I've included the info in that email--should be in your inbox already. 

[Solly]

Thanks. Worked for me too.

[jstraszewski]

I keep trying to play a song and it keeps telling me i need premium even though i just paid for it!

[tptompkins]

I'm experiencing this same issue.  I paid for Premium and when I log into my account in a browser it says that I have premium, however, when I log in using my Android phone or my Desktop Spotify in OSX then it tells me that I still need to upgrade.  

Any help would be appreciated.

Thanks,

Tommy

[addesson]

I have the same problem that many people in this thread also has, although mine isn't solveable by login in and out. I just bought Premium a few minutes ag, but it keeps telling me I need to buy Premium to use it on my phone. I've had it before without issues, but this time it doesn't work. Please help. Thank you in advance.

[Sam]

Addesson - If you log in with the username 'addesson' and your Spotify password, you should access your Premium.

Jstraszewski & Tptompkins - It looks like your Premium is active our end, are you logging in with your Facebook details?

[bigjcc33]

I cannot access spotify premium on my iphone or on my laptop even though I just upgraded today. is there something i did wrong? 

[equaltonone]

Just paid for Spotify Premium but my phoneapp keeps telling med I need Premium to use Spotify on my mobile! I have logged out and in again but it´s still not working. Help Please!

[meahtenoha]

If you're experiencing this issue your first troubleshooting step should be a clean reinstallation.

Once that's done head over to the contact form if you're still having trouble. From there our payments team can lend a hand.

[squeekyp2012]

I did a clean instillation and it did work.  Thank you for keeping me updated about this problem.