Premium is not working on phone

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Premium is not working on phone

Bobbie
Casual Listener

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

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Solution!

meahtenoha
Spotify
Spotify

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

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Bobbie
Casual Listener

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

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Joe
Community Legend

Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).

 

You mentioned that the last payment was on 10 March so another payment should have been made yesterday.

 

If none of this helps, you can get in touch with the account team hereIf you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

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Solution!

osornios
Rock Star 24
Rock Star 24

@Lukestnford01

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

 

You can login with that username to the website to check the status of your subscription here:
 
 
and also check your receipts here:
osorniosRock Star 24
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Solution!

osornios
Rock Star 24
Rock Star 24

Hey @iggy01

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
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529 Replies

meahtenoha
Spotify
Spotify

Hey everyone! A few users experienced a delay in their upgrade earlier. We're truly sorry for the inconvenience.

 

The good news is things should all be back to normal. If you're still not receiving Premium after a quick sign out/ sign let me know.

gregorymann
Newbie

I also just bought spotify premium and it is not working on my phone or desktop. 

 

gdw35
Music Fan

Same here, but account status says I have registered for Premium.

whipsmart21
Newbie

Same here been about an hour. Off to a fun start

gdw35
Music Fan

Based on the number of people complaining today I think that nobody is able to upgrade at the moment.

 

mrfranklin50
Casual Listener

mine just started working as well thanks to whom ever fixed it 

EduardoGarzaJr
Newbie

I am having the same issue... just upgraded to premium and I cannot play music on my iPhone.. I also received my payment receipt in email. I created my device password and reinstalled the app on my phone but it has been to no avail... some help would be greatly appreciated.

laatino
Casual Listener

I have no idea how but it works now 😛 wish the best for you mate 🙂

user-removed
Not applicable

Hey there!

 

Glad to hear this works for you. I keep sure everyone receive this update to client.

 

So wait your Premium, it's coming! 🙂

meahtenoha
Spotify
Spotify

Hi everyone - It looks like our servers were just being a bit slow in upgrading accounts to Premium. Everything should be working as normal now. 

 

Please do a quick sign out/ sign in if you haven't already. If you're then still having problems please let us know.

 

It would be great if you could also include a screenshot of your desktop client. Just be sure to include the 'Spotify' bar along the top (which should of course say 'Spotify Premium').

 

blakeryanfarris
Newbie

i just bought premium and it is not working on my phone or on my cell it still says im not a premium user.
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please help :c

Malfeitor
Music Fan

Same here and I paid for premium 3 hrs ago now. I also tried all of the suggestions as well but guess their premium activation systems have slowed down again. 

user-removed
Not applicable

Hey there!

 

There is some fault with servers, so updating to paid account is slow. Apologize for that.

 

However all of you should receive Premium or Unlimited update soon.

 

You can also try clearing your cache in Spotify or Log out and then Log in back trick in Spotify from File.

 

I keep my fingers crossed!

mrfranklin50
Casual Listener

my premium is not working on my phone it continues to make me log on to my facebook account and when i try and listen to albums on my phone is says i do not have premium access when i have recieved a confirmation in my email. i see the responses to log in with my spotify id but i figure out what my username and password are for spotify HELP!!

equaltonone
Newbie

Just paid for Spotify Premium but my phoneapp keeps telling med I need Premium to use Spotify on my mobile! I have logged out and in again but it´s still not working. Help Please!

 

meahtenoha
Spotify
Spotify

If you're experiencing this issue your first troubleshooting step should be a clean reinstallation.

 

Once that's done head over to the contact form if you're still having trouble. From there our payments team can lend a hand.

V1nhnguyen
Newbie

Just paid for premium trial for 30 days... Yet I've tried all the solutions you are suggesting. Still says I'm not a premium user when I've logged in with Facebook, logged in with spotify details, also reinstalled the app twice. Any help?

squeekyp2012
Casual Listener

I did a clean instillation and it did work.  Thank you for keeping me updated about this problem.

bigjcc33
Newbie

I cannot access spotify premium on my iphone or on my laptop even though I just upgraded today. is there something i did wrong? 

addesson
Newbie

I have the same problem that many people in this thread also has, although mine isn't solveable by login in and out. I just bought Premium a few minutes ag, but it keeps telling me I need to buy Premium to use it on my phone. I've had it before without issues, but this time it doesn't work. Please help. Thank you in advance.

Sam
Spotify
Spotify
Addesson - If you log in with the username 'addesson' and your Spotify password, you should access your Premium.

Jstraszewski & Tptompkins - It looks like your Premium is active our end, are you logging in with your Facebook details?
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Check out how we're doing over @SpotifyStatus

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