Premium is not working on phone

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Premium is not working on phone

Bobbie
Casual Listener

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

5 ACCEPTED SOLUTIONS
Solution!

meahtenoha
Spotify
Spotify

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

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Solution!

Bobbie
Casual Listener

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

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Solution!

Joe
Community Legend

Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).

 

You mentioned that the last payment was on 10 March so another payment should have been made yesterday.

 

If none of this helps, you can get in touch with the account team hereIf you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

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Solution!

osornios
Rock Star 24
Rock Star 24

@Lukestnford01

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

 

You can login with that username to the website to check the status of your subscription here:
 
 
and also check your receipts here:
osorniosRock Star 24
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Solution!

osornios
Rock Star 24
Rock Star 24

Hey @iggy01

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
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529 Replies

Lukestnford01
Casual Listener
Yes I got the emails but every time I log in it says I don't have premium

Lukestnford01
Casual Listener
My Spotify premium isn't working on my phone but I bought premium what do I do
Solution!

osornios
Rock Star 24
Rock Star 24

@Lukestnford01

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

 

You can login with that username to the website to check the status of your subscription here:
 
 
and also check your receipts here:
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Tiinky_lover09
Newbie
Just paid for my spotify its not working and i already got charged for it.

osornios
Rock Star 24
Rock Star 24

Hey @Tiinky_lover09,

 

Did you get an email receipt from Spotify for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your bank account a day or two later.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable
I paid for premium but I never recieved a conformation email. In my bank statements it shows that I paid the 99 cents but my account still says I haven't paid for it but when I type my card in to pay it says that I have already paid for it or one of my accounts I have. I'm pulling my hair out over this please help!

osornios
Rock Star 24
Rock Star 24

@user-removed

 

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your account a day or two later.

 

In any case, you should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

dimisoares
Newbie

premium account not working on phone

Lshboogie01
Newbie
Hi I can't access my premium account its showing that I have a free account. I have also lost all of my playlists

Chevchelios
Newbie
Hi! My premium subscription has expired and i wanted to resubscribe, but it's not accepting my way of payment (credit card). How would this go about?

rheamea
Casual Listener

Hi, my subcsription is already preium but i don't know how to make it work? do i need to download the music before i can go play it offline? 

Carolinelmcnama
Newbie
I recently purchased Spotify premium and it is not working on my phone or my Mac?

Randylacombe
Newbie
I have recently purchased a new iPhone and my premium is not working on it, I have logged in with my username, and Facebook with the same results.

lacie
Regular
Hi there. I would suggest emailing support@spotify.com because you've already tried signing in both ways

sezramstar
Casual Listener
Hi I have upgraded to premium but it is still coming up free. I have reinstalled app but still no good.. payment came out of my account 2 times and I did not receive receipt to my email. Please help

Olievetanakip
Newbie
Hi. I've been reading all possible solutions on this page however when I tried it, it didn't work. I have this issue for about 2 days now. I have subscribed to the premium but it's not working at all. It's still saying free.

BlairK
Newbie
Mine is doing the exact same thing

One3vol
Casual Listener
So I had premium the other day and now it's telling me to get it again but this time it wants a lump sum of over 100$ which I'm not able to afford that. Why isn't it 9.99 a month still? Any help would be great! Thanks.

lacie
Regular
Hmm that's odd and I wouldn't be able to answer that question. Could you
email support@spotify.com and they will be able to help you.

Shanley64
Newbie

Hi,

I have recently updated my Vodafone price plan and I now get Spotify with my account. I have a Spotify premium account and I have cancelled it but it is not letting me link my Vodafone account to my Spotify as it says I still have premium. Is there anyway of fast tracking the change over to fire account so I can link my Vodafone account to it?.

Thanks

 

lacie
Regular
Hi there. Please could you email support@spotify.com and they can help you
with this.

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