Premium is not working on phone

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Premium is not working on phone

Bobbie
Casual Listener

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

529 Replies

gregorymann
Newbie

I also just bought spotify premium and it is not working on my phone or desktop. 

 

gdw35
Music Fan

Same here, but account status says I have registered for Premium.

whipsmart21
Newbie

Same here been about an hour. Off to a fun start

gdw35
Music Fan

Based on the number of people complaining today I think that nobody is able to upgrade at the moment.

 

user-removed
Not applicable

Hey there!

 

There is some fault with servers, so updating to paid account is slow. Apologize for that.

 

However all of you should receive Premium or Unlimited update soon.

 

You can also try clearing your cache in Spotify or Log out and then Log in back trick in Spotify from File.

 

I keep my fingers crossed!

Ptovsti
Newbie

Premium is not working for me on mobile.  -Chris

 

user-removed
Not applicable

Try to reinstall your mobile app for now, it might help you just now.

 

There is a problem with Spotify server, so those updates to Premium and Unlimited are very slow.

 

Apologize for any indignation.

adamkerrnz
Casual Listener

Would Spotify have any ETA on when things will be fixed up?

user-removed
Not applicable

I informed Spotify about this. Hope all works soon. Cheers.

meahtenoha
Spotify
Spotify

Hey everyone! A few users experienced a delay in their upgrade earlier. We're truly sorry for the inconvenience.

 

The good news is things should all be back to normal. If you're still not receiving Premium after a quick sign out/ sign let me know.

Philhamzik
Newbie
Spotify premium is not working on my phone either. Not sure if it takes time to activate or of it should be immediate. Do I try logging in as "philhamzik"? This is not my official spotify username.

user-removed
Not applicable
Hello...i just got the 30 day premium trial but everytime I try to listen to music on my android phone..it says I have to purchase premium..my login is mjzoum@hotmail.com

baldben
Casual Listener

Hi there,

 

I just signed up for Spotify Premium, but every time I try to use anything but the radio it is telling me to sign up for premium service.  I tried logging out and back in and I have looked here.  It seems the answer to my problem is logging out of facebook and back in with spotify.  The only problem is I don't know that I have a spotify log in.  Can some one help?  Thanks

pistorim
Newbie
I have a spotify premium subscription but it is not working on my phone...it tells le I need to upgrade? Am I not logging in correctly like these other peeps above?

baldben
Casual Listener

After following the link provided to me in an email I tried to set up my Spotify account.  Unfortunatly it is telling me that my email is already registered, but I don't remember ever providing this information. (it's not to say that I didn't, it's just that I don't remember) However, I still don't have any sort of user name or password and am unable to sign in for my premium access for my mobile device.  I'm at a loss for how to proceed forward.  Sorry to be a pest and thanks for your help.

 

Ben

baldben
Casual Listener

Turns out I'm just not patient enough.  I'm all set.  Thank you.  Turns out, no matter the fact you have graduated from a nice college, if you dont follow the directions you won't find a solution.  Thanks so much.  My account is active.  

David
Spotify Legend
Hello,

Philhamzik, mjzoum & pistorim - Try logging in with your Facebook details - This should get you into your Premium accounts.
Airhorn Enthusiast

MersaidesJade88
Casual Listener

 

I have been using Spotify premium till recently my payment was not available I have tried to pay to get my account back up and running on my phone but it's refusing my card details and not letting me sign in when it asks me to confirm my payment so confused really want to carry on using my profile.

MersaidesJade88
Casual Listener

I have been trying to upgrade my spotify but it keeps saying payment deliced there is money in my account been trying to work this out all day please help at the end of my tether.

Sam
Spotify
Spotify

MersaidesJade88 - Have you had a check at the conditions your card needs to meet here?

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