Premium is not working on phone

Solved!
Reply

Premium is not working on phone

Bobbie
Casual Listener

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

529 Replies

IPassionate
Casual Listener

Thank you very much, looking forward to hearing from you guys soon. 

Satnrbjr
Newbie
Hi my premium isn't working either and can't find out why.

osornios
Rock Star 24
Rock Star 24

Hey @Satnrbjr,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

brie651121
Newbie

Hello, my Premium is working fine on my laptop, however, it does only work on my phone when my internet is turned on, as soon as I turn it off it does not work anymore. Can somebody help me find a solution? I've logged off and on a few times now tried to reinstall the app and all sorts, still not working. 

rheamea
Casual Listener
Hi I would love to extend my help on that matter but can you check your
log in details if you're using the same account on your laptop and phone?

another option is, you go to your spotify settings, and click devices.

Sarahlee1803
Newbie
I upgraded to premium through iTunes but it's not working

osornios
Rock Star 24
Rock Star 24

Hey @Sarahlee1803,

 

Check the status of your subscription, and if it appears as Free, the payment probably didn't go through on Spotify's side.
 
For the time being, it's better to get your Premium through the website.
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

sarahlapointe
Newbie
My premium also stopped working a couple days ago I've tried EVERYTHING and nothing is working, very very frustrating. 😞 I use spotify every single day and I'm actually having withdrawals hahah. Would like help fixing this please.

jessieho
Newbie
My spotify account has not been working. I either get to the page where it lets me login in and it freezes than the app just closes. I've deleted and re-installed the app 5 times now and nothing is working

osornios
Rock Star 24
Rock Star 24

Hey @sarahlapointe,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

osornios
Rock Star 24
Rock Star 24

Hey @jessieho,

 

What phone are you using? Have you tried in a different device?

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

justblaze
Newbie
Iv tried logging in and out and I am subscribed but it won't show that I am on the app but it will in my email

osornios
Rock Star 24
Rock Star 24

Hey @justblaze,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

carlsj101
Newbie

Hi, my name is Carly and I thought I downloaded Spotify Premium on my computer and it said it worked. However, it's not showing me any signs that it worked. I'm afraid to download it again because I don't want it to charge my card again. What should I do?

BlairK
Newbie
Mine is doing the exact same thing

Kdizzzzzzz
Newbie
Hi Meredith my account is saying to register for premium which I have never payment went through 3 business days ago.
I've logged out and back in deleted app me redownloaded still not working

was2123
Newbie

Hey paid for premium account but still saying free account! Please help

Lololololol5
Newbie
I have the same problem and nothing seems to work, help me

osornios
Rock Star 24
Rock Star 24

Hey @Lololololol5 @was2123 @Kdizzzzzzz @BlairK

@carlsj101,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Jeffnuss53
Newbie
My premium account is not working. Do I have more than one account?
SUGGESTED POSTS