Premium is not working on phone

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Premium is not working on phone

Bobbie
Casual Listener

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

5 ACCEPTED SOLUTIONS
Solution!

meahtenoha
Spotify
Spotify

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

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Solution!

Bobbie
Casual Listener

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

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Solution!

Joe
Community Legend

Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).

 

You mentioned that the last payment was on 10 March so another payment should have been made yesterday.

 

If none of this helps, you can get in touch with the account team hereIf you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

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Solution!

osornios
Rock Star 24
Rock Star 24

@Lukestnford01

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

 

You can login with that username to the website to check the status of your subscription here:
 
 
and also check your receipts here:
osorniosRock Star 24
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Solution!

osornios
Rock Star 24
Rock Star 24

Hey @iggy01

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
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529 Replies

jomzi58
Casual Listener

Hi my premier won't work on my phone even when I sign in with my username jomzi58. works ok on laptop???

osornios
Rock Star 24
Rock Star 24

Hey @jomzi58

 

Do you get email receipts for your subscription purchases? Search for one of them in your email account. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

 
Login with that username to the website to check the status of your subscription, and your receipts.

 

If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Seandh92
Newbie

Seandh92

My premium isn't working but I used it two days ago 

Jayarellano
Newbie

I Logged my spotify account with my fb. And my account says go premium. I subscribed last dec. 30 for your 3-month promo for only P129.00 here in Ph. What to do??

osornios
Rock Star 24
Rock Star 24

Hey @Jayarellano

 

Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features. If you see a random number, that's your actual Spotify username, which was assigned automatically to you when you created your account through Facebook. If you see it in your receipt, you need to use the Log In with Facebook button.


More information can be found here. 🙂
osorniosRock Star 24
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12139932690
Newbie

I had buy the premium with my mol points but I still didn’t receive the premium 

Rebeccagrieve1
Newbie

I upgraded to premium in December and have been trying since to get my premium to work so I can listen to music without my data. And it will not work. 

osornios
Rock Star 24
Rock Star 24

Hey @Rebeccagrieve1

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Butttstufff
Newbie

I started having the same issue today. Have had premium for a while now and now it says I only have a Free account 

Kira13
Newbie

I have already subcribe the premium twice but still not working also i use my spotify account

osornios
Rock Star 24
Rock Star 24

Hey @Kira13

 

Did you get an email receipt from Spotify for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

iggy01
Newbie

my sister just got me spotify premium but when i log in through my phone it still says i have the free version and when i log in through the computer it says i have premium

Solution!

osornios
Rock Star 24
Rock Star 24

Hey @iggy01

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Weezy116
Regular
I had to delete the Spotify app on my phone, and then installed it again, logged in via my facebook and then the premium showed up 🙂

Kimberly03
Newbie

I alrealy paid for my premium but my subsciption is free?! HELP ME PLEASE!!!

 


 

osornios
Rock Star 24
Rock Star 24

Hey @Kimberly03

 

Did you get an email receipt from Spotify for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Shanterelle
Newbie

I am part of a Family Account that is Premium. When I log on my account on website it shows I have Premium but when I log in the app it says I only have free account. Makes no sense. Please help!

 

I have logged off, uninstalled app & reinstalled, restarted phone....nothing works.

osornios
Rock Star 24
Rock Star 24

Hey @Shanterelle

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable

I pay for spotify premium, but it insn't working. You charge 99kr (Danish) from my bank account every mounth, with a following note, which contains this message:
"spotify P043293a7f". Can you maybe figure out, if the number is linked to my account? Cause i do pay for it, and i would like to get my card information deleted from the system, if i can't get what i'm supscriping to. 

acghockey1
Newbie

My spotify premium isn't working and I have paid for it and i am on the account that I used to buy it. 

 

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