Premium is not working on phone

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Premium is not working on phone

Bobbie
Casual Listener

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

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Solution!

meahtenoha
Spotify
Spotify

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

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Bobbie
Casual Listener

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

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Joe
Community Legend

Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).

 

You mentioned that the last payment was on 10 March so another payment should have been made yesterday.

 

If none of this helps, you can get in touch with the account team hereIf you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

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Solution!

osornios
Rock Star 24
Rock Star 24

@Lukestnford01

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

 

You can login with that username to the website to check the status of your subscription here:
 
 
and also check your receipts here:
osorniosRock Star 24
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osornios
Rock Star 24
Rock Star 24

Hey @iggy01

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
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529 Replies

Weezy116
Regular
I did finally get it to work, i uninstalled the app, then added it again, and it was all updated to premium. Maybe try that? 🙂

osornios
Rock Star 24
Rock Star 24

Hey @Salazarperla66

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
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Sam
Spotify
Spotify
Hellochica - Your Premium subscription seems to be running ok. Can you make sure you log in with the username 'hellochica' and your Spotify password. Is it still an issue?
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brie651121
Newbie

Hello, my Premium is working fine on my laptop, however, it does only work on my phone when my internet is turned on, as soon as I turn it off it does not work anymore. Can somebody help me find a solution? I've logged off and on a few times now tried to reinstall the app and all sorts, still not working. 

rheamea
Casual Listener
Hi I would love to extend my help on that matter but can you check your
log in details if you're using the same account on your laptop and phone?

another option is, you go to your spotify settings, and click devices.
Solution!

meahtenoha
Spotify
Spotify

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

View solution in original post

rach68
Casual Listener

Hi, I have this same problem.  I have subscribed, and my account details all look fine.  But in the App, it doesn't seem to have filtered through.  I can't see anywhere in the app to log in or out.  I clicked on log out of all devices from my account....but my account does not seem to be filtering through to the app.  

 

osornios
Rock Star 24
Rock Star 24

Hey @rach68 @Butttstufff

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

To logout in the mobile app you need to go to Your Library, and then go to the settings wheel at the top right corner. Once there, the option at the bottom will let you logout.

 

Hope it helps. 🙂

osorniosRock Star 24
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rach68
Casual Listener
Thank you for your help, I will try that 🙂


osornios
Rock Star 24
Rock Star 24

You're welcome. Let me know how it went. 🙂

osorniosRock Star 24
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Johnnymfdavis
Newbie

...still not working?

Ebobeee
Casual Listener

What is the deal when you pay through your cell phone bill and it stops working. Am I using my email to sign in. Nothing is working on my end. Have tried to reinstall and sign in and out a few times and nothing. Still the free version. Please help! 🙂

Lololololol5
Newbie
I have the same problem and nothing seems to work, help me

osornios
Rock Star 24
Rock Star 24

Hey @Lololololol5 @was2123 @Kdizzzzzzz @BlairK

@carlsj101,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 
Hope it helps. 🙂
osorniosRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Kdizzzzzzz
Newbie
Hi Meredith my account is saying to register for premium which I have never payment went through 3 business days ago.
I've logged out and back in deleted app me redownloaded still not working

IPassionate
Casual Listener

Hi Meredith,

My Spotify Premium hasn't been working for the last couple of days, recently I failed to make a payment on my subscription because I changed debit cards and didn't update the payment information so I could be charged the mothly fee. 

-I have logged out/ reinstalled the app. (constantly)

-I have cancelled my subscription, and renewed it to see if that worked (it didn't)

-I only have one account with spotify. 

My account on my Spotify profile on the desktop says that I am a "Premium" member, on my phone however it says that I have a "free" subscription.

 

If you can inform me on how to fix this issue it would be greatly appreciated.

-Gabriel Ruano

osornios
Rock Star 24
Rock Star 24

Hey @IPassionate,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your phone, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

IPassionate
Casual Listener

Thank you it did work, however when I logged into my account all the playlists I had made were deleted. Is there a way to recover them?

and I had the username "ipassionateeee", and now it is "ipassionate7"

am I paying for both accounts now?

osornios
Rock Star 24
Rock Star 24

@IPassionate

 

That could be possible. You should fill out the contact form, and someone from Spotify will be happy to help you merge both accounts (with your music, playlists, friends, etc.) within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

osorniosRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

IPassionate
Casual Listener

Thank you very much, looking forward to hearing from you guys soon. 

Daj-1993
Newbie
On the account for the card it says Spotify 9.99 on July 5th the transaction was made and then today July 14 I got signed out and my subscription says free and I have been paying for a very long time
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