Premium is not working on phone

[Bobbie]

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

[meahtenoha · Accepted solution]

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

[Bobbie · Accepted solution]

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

[Joe · Accepted solution]

Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).

You mentioned that the last payment was on 10 March so another payment should have been made yesterday.

If none of this helps, you can get in touch with the account team here. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

[osornios · Accepted solution]

@Lukestnford01

Did you get an email receipt for your subscription purchase?

In it, it shows the Spotify username you paid for:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

You can login with that username to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

and also check your receipts here:

https://www.spotify.com/account/subscription/receipt/

[lilialaminae]

Thank you, I just sent them a message!

[olliewalsh]

Spotify Premium account has stopped working on my phone (HTC one). Tried logging in and out and reinstalling but it was unsuccessful. The last payment to spotify went out on the 10th of March. (I have paid for spotify by direct debit and haven't had an issue thus far!)

Any help would be greatly appreciated!! Thanks

[Joe]

Hi @olliewalsh Can you just check what it shows under Subscription Status here?

[olliewalsh]

It says "Spotify free" but i have had Premium for about a year. Is there a renewal date?

I have just checked my bank account and there are no issues that end!

Thanks for your help!

[Joe · Accepted solution]

Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).

You mentioned that the last payment was on 10 March so another payment should have been made yesterday.

If none of this helps, you can get in touch with the account team here. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

[olliewalsh]

Thanks for your help today!

The issue was I had a new debit card rendering the previous payment details useless! It's all sorted now!

[Joe]

Thanks for letting me know 🙂 Enjoy your music!

[Julieb]

Since a couple of days ago my premium stopped working and my iPhone is telling me to download premium if i want to download my playlists. I have had premium for a long time and this has never happend before. I have paid for the uppgrade. I have also tried loging in and out but its not working.

[Peter__]

Is your account showing as premium on your online overview with a renewal date that is in the futue?

[Mmrtnz14]

Hi,

my spotify premium is not working on my andriod. Everytime I try to play a song or download my playlist it asks me to get premium and I already paid and have it.

[Peter__]

@Mmrtnz14 - Is your account definitely showing as premium here?:
https://www.spotify.com/account/overview/

[Mmrtnz14]

It says this:

Subscription status

Your Spotify Premium subscription will be automatically renewed the 2014-04-19 and charged $9.99 + $0.00 Sales tax every 1 month, unless you cancel your subscription before that time.

[Peter__]

What username is shown on that page?

[Mmrtnz14]

Username: 1228170535

[Peter__]

Can you just confirm you are logging into the android app via Facebook?

[Mmrtnz14]

Yeah.

I've gone through this whole message board and tried every solution. I've clean uninstalled the app. I've logged off my computer from spotify and my phone and from facebook and reconnected all of them back to spotify. I log in on spotify with my facebook login and even tried using my facebook log in with my spotify. I only have one login account with spotify so I haven't mixed up any other login uses. Every time I re install spotify and login with my facebook it'll work as premium and let me start to download my playlists and listen, but after a song or two an AD will pop up and then my downloaded playlists will stop downloading and then it will keep asking me to upgrade to premium. I have the receipt for my monthly subscription of this month. Thanks for the fast replies as well!

[Peter__]

The fact it lets you start downloading means the app does know your account is on Premium. This is going to require some further digging I think, if you could drop the technical support guys a quick email using the online contact form they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Mmrtnz14]

You're f*ckin awesome. Thanks again for the fast responses and assistance!

[lizdavidsson23]

Hi, I have both the Premium for my laptop and phone. It works on my laptop but not on my phone. Why is that ?

[Peter__]

@lizdavidsson23 - Are you definitely logging into the same account on both devices? Does your online account definitely show you have Premium and not Unlimited/Free?

[ReaFrame]

Hi.. My spotify is telling me to buy premium when I have already purchased it!
My phone handset was replaced yesterday but it has been restored since. Help!