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Premium is not working on phone

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Premium is not working on phone

Bobbie

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

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529 Replies

Alexciasandra
My premium recently stopped working! The playlists won't download and the songs won't play.

Peter__

@Alexciasandra wrote:
My premium recently stopped working! The playlists won't download and the songs won't play.

@Alexciasandra - Is your account showing as premium on your online overview?

 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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CadeGames

Hey, my Premium spotify isnt working on my Windows Phone, it is however working fine on my pc. can anyone help?


Thanks.

Peter__
@CadeGames - Are you logging in using a Spotify username or with Facebook? When you say not working, can you log in?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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CadeGames

i am using my non-facebook login Ie.. CadeGames Then the password

CadeGames

and i am on my pc right now, it wont log in on my phone as it says that i need a premium account

CadeGames

Hey, just seen i put a _ by accident and on a windows phone you cant get an underscore

CadeGames

Dont worry worked it out 😛 just a simple error of typing

Peter__
Glad to hear it! 🙂

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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DigitalVeil

I just recently started having an issue where my LG phone no longer recognizes my saved artists from my account.  When I log in with my proper credentials on ANY computer, my library pops up right away.  When I log into the spotify app on my phone, there are no playlists, songs, artists, or albums listed.

Peter__

Have you tried re-installing the app on your phone?

http://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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DigitalVeil

Thanks for the speedy reply.

 

Yes, I have tried this, and it did not work.  I should have also mentioned that first in my post.

Peter__
What version of Spotify and android are you using on that device?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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DigitalVeil

Spotify version 1.1.2.449

Android version 4.1.2

Peter__
Going to tag @Joe in on this one to see if he has any ideas?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Joe

Hey @DigitalVeil can you just confrim the username shown on this page for me? Are you logging into spotify on your mobile with facebook ot the username?

DigitalVeil

The username is indeed correct.

DigitalVeil

I'm also logging into Spotify with that username.  The facebook doesn't display anything either though.

Joe

The username isn't a 10 digit number then?

DigitalVeil

Most definitely not.  It should be DigitalVeil3.

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