Premium is not working on phone

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Premium is not working on phone

Bobbie
Casual Listener

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

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meahtenoha
Spotify
Spotify

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

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Bobbie
Casual Listener

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

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Joe
Community Legend

Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).

 

You mentioned that the last payment was on 10 March so another payment should have been made yesterday.

 

If none of this helps, you can get in touch with the account team hereIf you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

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osornios
Rock Star 24
Rock Star 24

@Lukestnford01

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

 

You can login with that username to the website to check the status of your subscription here:
 
 
and also check your receipts here:
osorniosRock Star 24
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osornios
Rock Star 24
Rock Star 24

Hey @iggy01

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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