Premium is not working on phone

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Premium is not working on phone

Bobbie
Casual Listener

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

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Solution!

meahtenoha
Spotify
Spotify

Hey Bobbie- According to our records your 'bobbeh89' is just fine and your Premium subscription is active. 

 

Are you definitely logging in with this username 'bobbeh89' username and not your email address? Try logging out and logging back in with that username/ Spotify password. 

 

 

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Bobbie
Casual Listener

Thnx! I did login with my email address, logging with my username solves it. The quick response is very much appreciated. 

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Solution!

Joe
Community Legend

Just wondering if maybe you logged in with the wrong details - do you see a payment history here? If not, try logging out and back in , making sure you use the correct credentials (facebook login or a spotify username - only one of these will be right).

 

You mentioned that the last payment was on 10 March so another payment should have been made yesterday.

 

If none of this helps, you can get in touch with the account team hereIf you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

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Solution!

osornios
Rock Star 24
Rock Star 24

@Lukestnford01

 

Did you get an email receipt for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

 

You can login with that username to the website to check the status of your subscription here:
 
 
and also check your receipts here:
osorniosRock Star 24
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osornios
Rock Star 24
Rock Star 24

Hey @iggy01

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
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529 Replies

maryhhghes113
Newbie
My account is doing the same! I have premium and checked my iTunes yet it still says to purchase it and says I have a free account!! Help!!!

annayz
Casual Listener

I've tried logging in with the username provided in the email I got when I upgraded to premium and it still claims that I have a free account on my phone.

osornios
Rock Star 24
Rock Star 24

@annayz

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription, and see if it's the same username you're using to login. 🙂

 

Upgraded-not-Premium-Instagram_support.png

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
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annayz
Casual Listener

It's still not working. 
I had a subscription with Fido that ended a couple of days ago before I upgraded using the student discount. Does any of this factor into why it might not be working?

 

 

wen123
Newbie

hi,

my premium is not connecting through with my phone or my ipad. i created an account with my fb. it works fine with the website player and i also tried relogging, reinstalling and trying to reset password on my phone, but nothing seems to work.

 

I had premium before and it worked on my phone. i was with fido. After my subcription ended. it went back to being a free account. Then i upgraded to premium again resulting in my current problem.

 

please help 

Jeffnewton09
Newbie
Hi, having same issues with my Spotify. It won't play any of my music at all. Pkease can you help? Jeff

areejio
Newbie

Hi, I had a rogers plan which told me i had premium from November 2015 to November 2017. Today we got a new phone and all of a sudden my premium is gone and it makes no sense

osornios
Rock Star 24
Rock Star 24

Hey @areejio

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

claymore318
Newbie
why is my spotify premium not working? i just paid the 1 month subscription today..

osornios
Rock Star 24
Rock Star 24

Hey @claymore318,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Jenkies
Newbie
Got a new phone so I had to reinstall the app. I logged in with my email and it says that I still have the free subscription whenever I pay for premium

osornios
Rock Star 24
Rock Star 24

Hey @Jenkies,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

danmcfcforsyth
Newbie
My spotify premium isnt working either my username is danmcfcforsyth

osornios
Rock Star 24
Rock Star 24

Hey @danmcfcforsyth,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Blanca1234
Newbie
From my phone Spotify app it does not give me an option to pay. When I tried paying, it gave me the 30 free trial on another account. Do I have 2 accounts open? Anyhow, I want to change credit card payment on the Spotify app account and not this "other" account.

hayden72313
Newbie
How do u log in again

osornios
Rock Star 24
Rock Star 24

Hey @Jeffnuss53 @hayden72313,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Jeffnuss53
Newbie
My premium account is not working. Do I have more than one account?

was2123
Newbie

Hey paid for premium account but still saying free account! Please help

carlsj101
Newbie

Hi, my name is Carly and I thought I downloaded Spotify Premium on my computer and it said it worked. However, it's not showing me any signs that it worked. I'm afraid to download it again because I don't want it to charge my card again. What should I do?

justblaze
Newbie
Iv tried logging in and out and I am subscribed but it won't show that I am on the app but it will in my email
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