Premium is not working on phone

[Bobbie]

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

[meahtenoha]

If you're looking to stop using Facebook then you can continuing using 'pinqueriet' instead. 

We can help sort out your playlists, subscription etc. I've included the info in that email--should be in your inbox already. 

[Solly]

Thanks. Worked for me too.

[jstraszewski]

I keep trying to play a song and it keeps telling me i need premium even though i just paid for it!

[tptompkins]

I'm experiencing this same issue.  I paid for Premium and when I log into my account in a browser it says that I have premium, however, when I log in using my Android phone or my Desktop Spotify in OSX then it tells me that I still need to upgrade.  

Any help would be appreciated.

Thanks,

Tommy

[addesson]

I have the same problem that many people in this thread also has, although mine isn't solveable by login in and out. I just bought Premium a few minutes ag, but it keeps telling me I need to buy Premium to use it on my phone. I've had it before without issues, but this time it doesn't work. Please help. Thank you in advance.

[Sam]

Addesson - If you log in with the username 'addesson' and your Spotify password, you should access your Premium.

Jstraszewski & Tptompkins - It looks like your Premium is active our end, are you logging in with your Facebook details?

[bigjcc33]

I cannot access spotify premium on my iphone or on my laptop even though I just upgraded today. is there something i did wrong? 

[equaltonone]

Just paid for Spotify Premium but my phoneapp keeps telling med I need Premium to use Spotify on my mobile! I have logged out and in again but it´s still not working. Help Please!

[meahtenoha]

If you're experiencing this issue your first troubleshooting step should be a clean reinstallation.

Once that's done head over to the contact form if you're still having trouble. From there our payments team can lend a hand.

[squeekyp2012]

I did a clean instillation and it did work.  Thank you for keeping me updated about this problem.

[laatino]

It doesn't work on my phone either, I've tried to log in and out using both my Spotify details and Facebook account. I can't seem to solve the problem...

[V1nhnguyen]

Just paid for premium trial for 30 days... Yet I've tried all the solutions you are suggesting. Still says I'm not a premium user when I've logged in with Facebook, logged in with spotify details, also reinstalled the app twice. Any help?

[mrfranklin50]

my premium is not working on my phone it continues to make me log on to my facebook account and when i try and listen to albums on my phone is says i do not have premium access when i have recieved a confirmation in my email. i see the responses to log in with my spotify id but i figure out what my username and password are for spotify HELP!!

[EduardoGarzaJr]

I am having the same issue... just upgraded to premium and I cannot play music on my iPhone.. I also received my payment receipt in email. I created my device password and reinstalled the app on my phone but it has been to no avail... some help would be greatly appreciated.

[laatino]

I have no idea how but it works now 😛 wish the best for you mate 🙂

[mrfranklin50]

mine just started working as well thanks to whom ever fixed it 

[user-removed]

Hey there!

Glad to hear this works for you. I keep sure everyone receive this update to client.

So wait your Premium, it's coming! 🙂

[meahtenoha]

Hi everyone - It looks like our servers were just being a bit slow in upgrading accounts to Premium. Everything should be working as normal now. 

Please do a quick sign out/ sign in if you haven't already. If you're then still having problems please let us know.

It would be great if you could also include a screenshot of your desktop client. Just be sure to include the 'Spotify' bar along the top (which should of course say 'Spotify Premium').

[blakeryanfarris]

i just bought premium and it is not working on my phone or on my cell it still says im not a premium user.


please help :c

[Malfeitor]

Same here and I paid for premium 3 hrs ago now. I also tried all of the suggestions as well but guess their premium activation systems have slowed down again.