Premium is not working on phone

[laatino]

It doesn't work on my phone either, I've tried to log in and out using both my Spotify details and Facebook account. I can't seem to solve the problem...

[V1nhnguyen]

Just paid for premium trial for 30 days... Yet I've tried all the solutions you are suggesting. Still says I'm not a premium user when I've logged in with Facebook, logged in with spotify details, also reinstalled the app twice. Any help?

[mrfranklin50]

my premium is not working on my phone it continues to make me log on to my facebook account and when i try and listen to albums on my phone is says i do not have premium access when i have recieved a confirmation in my email. i see the responses to log in with my spotify id but i figure out what my username and password are for spotify HELP!!

[EduardoGarzaJr]

I am having the same issue... just upgraded to premium and I cannot play music on my iPhone.. I also received my payment receipt in email. I created my device password and reinstalled the app on my phone but it has been to no avail... some help would be greatly appreciated.

[laatino]

I have no idea how but it works now 😛 wish the best for you mate 🙂

[mrfranklin50]

mine just started working as well thanks to whom ever fixed it 

[user-removed]

Hey there!

Glad to hear this works for you. I keep sure everyone receive this update to client.

So wait your Premium, it's coming! 🙂

[meahtenoha]

Hi everyone - It looks like our servers were just being a bit slow in upgrading accounts to Premium. Everything should be working as normal now. 

Please do a quick sign out/ sign in if you haven't already. If you're then still having problems please let us know.

It would be great if you could also include a screenshot of your desktop client. Just be sure to include the 'Spotify' bar along the top (which should of course say 'Spotify Premium').

[blakeryanfarris]

i just bought premium and it is not working on my phone or on my cell it still says im not a premium user.


please help :c

[Malfeitor]

Same here and I paid for premium 3 hrs ago now. I also tried all of the suggestions as well but guess their premium activation systems have slowed down again.