Premium is not working on phone

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Re: Premium is not working on phone

laatino
Casual Listener

It doesn't work on my phone either, I've tried to log in and out using both my Spotify details and Facebook account. I can't seem to solve the problem...

Re: Premium is not working on phone

V1nhnguyen
Newbie

Just paid for premium trial for 30 days... Yet I've tried all the solutions you are suggesting. Still says I'm not a premium user when I've logged in with Facebook, logged in with spotify details, also reinstalled the app twice. Any help?

Premium is not working on phone

mrfranklin50
Casual Listener

my premium is not working on my phone it continues to make me log on to my facebook account and when i try and listen to albums on my phone is says i do not have premium access when i have recieved a confirmation in my email. i see the responses to log in with my spotify id but i figure out what my username and password are for spotify HELP!!

Re: Premium is not working on phone

EduardoGarzaJr
Newbie

I am having the same issue... just upgraded to premium and I cannot play music on my iPhone.. I also received my payment receipt in email. I created my device password and reinstalled the app on my phone but it has been to no avail... some help would be greatly appreciated.

Re: Premium is not working on phone

laatino
Casual Listener

I have no idea how but it works now 😛 wish the best for you mate 🙂

Re: Premium is not working on phone

mrfranklin50
Casual Listener

mine just started working as well thanks to whom ever fixed it 

Re: Premium is not working on phone

user-removed
Not applicable

Hey there!

 

Glad to hear this works for you. I keep sure everyone receive this update to client.

 

So wait your Premium, it's coming! 🙂

Re: Premium is not working on phone

meahtenoha
Spotify
Spotify

Hi everyone - It looks like our servers were just being a bit slow in upgrading accounts to Premium. Everything should be working as normal now. 

 

Please do a quick sign out/ sign in if you haven't already. If you're then still having problems please let us know.

 

It would be great if you could also include a screenshot of your desktop client. Just be sure to include the 'Spotify' bar along the top (which should of course say 'Spotify Premium').

 

Re: Premium is not working on phone

blakeryanfarris
Newbie

i just bought premium and it is not working on my phone or on my cell it still says im not a premium user.
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please help :c

Re: Premium is not working on phone

Malfeitor
Music Fan

Same here and I paid for premium 3 hrs ago now. I also tried all of the suggestions as well but guess their premium activation systems have slowed down again. 

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