Premium is not working on phone

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Re: Premium is not working on phone

Ebobeee
Casual Listener

What is the deal when you pay through your cell phone bill and it stops working. Am I using my email to sign in. Nothing is working on my end. Have tried to reinstall and sign in and out a few times and nothing. Still the free version. Please help! 🙂

Re: Premium is not working on phone

Salazarperla66
Newbie

I'm having a similar issue was on a friends family plan but they took me off so I went and ugraded my account and now it says I paid and have premium but access it on my phone it still says I'm using the free one

Re: Premium is not working on phone

osornios
Rock Star 24
Rock Star 24

Hey @Salazarperla66

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
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Re: Premium is not working on phone

Weezy116
Regular
I did finally get it to work, i uninstalled the app, then added it again, and it was all updated to premium. Maybe try that? 🙂

Re: Premium is not working on phone

acghockey1
Newbie

My spotify premium isn't working and I have paid for it and i am on the account that I used to buy it. 

 

Re: Premium is not working on phone

osornios
Rock Star 24
Rock Star 24

Hey @acghockey1

 

You mean you now have two accounts? If so, fill out the contact form, and someone from Spotify will be happy to help you merge your Premium privileges, library, playlists, friends, etc. to the account created with an email address. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium is not working on phone

user-removed
Not applicable

I pay for spotify premium, but it insn't working. You charge 99kr (Danish) from my bank account every mounth, with a following note, which contains this message:
"spotify P043293a7f". Can you maybe figure out, if the number is linked to my account? Cause i do pay for it, and i would like to get my card information deleted from the system, if i can't get what i'm supscriping to. 

Re: Premium is not working on phone

Shanterelle
Newbie

I am part of a Family Account that is Premium. When I log on my account on website it shows I have Premium but when I log in the app it says I only have free account. Makes no sense. Please help!

 

I have logged off, uninstalled app & reinstalled, restarted phone....nothing works.

Re: Premium is not working on phone

osornios
Rock Star 24
Rock Star 24

Hey @Shanterelle

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 

Hope it helps. 🙂

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium is not working on phone

Kimberly03
Newbie

I alrealy paid for my premium but my subsciption is free?! HELP ME PLEASE!!!

 


 

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