Premium is not working on phone

[Bobbie]

Since a couple of day's my spotify isn't working on my phone anymore. It's telling me to buy premium which I already have. Help me please!

[MasonWhitney]

Just upgraded to premium for a thirty day free trial but can't seem to get premium onto my IPhone.  Every time I try to play a song on my playlists it tells me only premium users can do it.  How do I solve this?  Is it possible I have two accounts?

[Peter__]

Hey! Welcome to the community 🙂

Firstly, I would suggest you have a read at and try the steps outlined in this post and see if that helps 😉 

Peter

[nicolehelp]

I am also having problems on my phone. I've been trying to login with facebook using my email account, restarted it, upgraded, etc. I looked up my username and its a long number -1221195288. Please help!

[user-removed]

I just upgraded to spotify premium and i logged in and out from my phone but it doesn't seem to be working still i get the message to buy premium i have spotify with my facebook account any help?? thank you

[Peter__]

---

@user-removed wrote:

I just upgraded to spotify premium and i logged in and out from my phone but it doesn't seem to be working still i get the message to buy premium i have spotify with my facebook account any help?? thank you

---

Hey! Welcome to the community 🙂

Can you try the steps outlined in this post?

Peter

[IceAngelsFrost]

I just got the spotify 30 day premium trial, and it's not working on my iPhone. My account settings say that I have premium, and I can access premium on my Mac, but not my iPhone. Any ideas?

[kyletrew]

i just bought the premium membership and it isnt working on my phone. i have logged in/out, uninstall/installed app, and i am useing my account name not email. it works on my computer idk if it is premium or not.

[Jdomino]

Just got spotify premium for my computer and when I sign on with my phone it thinks I'm still a regular user

[Peter__]

Hey guys 🙂 

Spotify where having a few server issues earlier, so this might have had an effect on premium upgrades (I don't know!). 

Sometimes it can take a little while for your subscription to be set up on all of your devices, so give it a little time. If you haven't already done so try the steps in this post. 

Peter

[jrh1989]

Iv just downloaded premium and iv tried, logging out/in resetting password and re downloading the app, but it's still saying only available on premium, yet when I click premium it takes me to my account which says I have premium?

[xDhollee]

Hey, I login to the Spotify app, with my Facebook account, but it says i don't have Spotify premium when I do.

[Sam]

Hey guys,

Could you try logging out, then logging back in? Are you seeing your Premium?

[xDhollee]

I have tried login in and out several times but nothing happens. and what so you man see me premium? thanks

[crowfort]

Hi, I've just subscrived to 30 days premium trial and it's working fine on my laptop but not on my android phone. I've done clean installation login-logout but to no avail. What can I do next?

Edit: I just notice it's not premium on my laptop too 😞

[JimmyJames]

On my iPhone, Ive tried logging in and out using Facebook, my email, and Device ID credentials.  All will log me in but none are showing premium.

[jonnyhunter]

Hi there, I have upgraded to premium but it is still not working on my iphone.I have logged in and out multiple times, done the clean reinstall but still nothing - all my playlists are there but it wont let me play them. My spotify on my computer does also not seem to be recognising my upgrade - HELP!?!

Many thanks 

[1175812268]

I just purchased Spotify premium on my computer, but it when im login in on my phone, it says "Buy premium to play the song" Any help?

I try to login with facebook, and my spotify name.

[jorge94barrios]

I logged into my spotify account using facebook... it is not working and telling me to buy premium even though I already have. What do I do?

[Isabella0066]

I've upgraded to premium from the 48 hours free trial . Originally created the account using Facebook. When I log in on my iPhone or iPod I can see all my music but its pale and I can't play anything. If I try to play anything it tells me I need to upgrade to premium which I have already. Help please

[Peter__]

Hey guys 🙂 

If your account has been upgraded to premium but it is not being recognised correctly then have a read at this topic. There is currently a known server issue which is preventing upgrades. 

Peter