Spotify Community

Portr003 · 2015-02-28

I purchased premium (confirmed by email) and my account is still listed as free even after signig out and back in. Please help!

JoeThomas · 2015-02-28

Hi! Welcome to the Spotify Community!

I would recommend to contact Spotify through this link:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you receive an automatic email from Spotify, respond to it (even if it is from no-reply) and someone will get to you ASAP.

Thank you for choosing the Spotify Community forums, and I hope this answers your question!

~Joe

JOEBOT, lovingly handmade by MattSuda - I'm not the only sexy rock star, there are plenty of others that are happy to help you out. Just look for the star by their name.
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I AM NOT AN EMPLOYEE OF SPOTIFY AB. I am just a thirteen year old child trying to help out. I am not paid to help or say any views of Spotify AB or any of it's affiliates, so the least that you could do is share some kudos, or, if I helped you out, mark my post as a solution. It makes me all fuzzy inside

MattSuda · 2015-02-28

Sorry for the trouble! Premium usually activates instantly.

I suggest you contact support so they can help you activate the premium.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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