Premium not active

[Mszczepa]

I am not able to use my premium account and have lost all of the music which I had saved. I am suspecting I might have 2 accounts but am not sure. Could you please help me resolve this?

[EilerWessel]

Hi @Mszczepa and welcome to the community!

Here's what to try if you've upgraded to Premium but don't get Premium features in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we emailed you
• Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

You say you might have two accounts now, is it possible you have accidentally created one account with a Spotify username, and one linked to your Facebook profile? Try logging in with each to access your Premium.

Try this and see what you can find out - let us know how it goes!