Premium not back

Hi! We have a family pack months ago and was downgraded to premium because of late payment. Now that we've settled the payment the accounts are still not upgraded to premium. What should we do?
1 Reply

Hey @chikigonzales, welcome to the Community!


If your Premium for Family subscription was cancelled and you resubscribed after, you'll need to send the invitations out again to the any members that were included in the plan. Check out the steps here:


Hope this helps 🙂

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