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Hey guys, I am new to the community and yesterday received a gift card for Spotify so that I could start using premium. I wen't through all the correct steps of redeeming the code online and then selecting 3 months of premium instead of 6 months of unlimited and hit submit. Everything seemed like it worked and it even said 3 month of premium was successfully credited to my account. This was yesterday at around 4pm and my account still says I only have Spotify free... Is there any issue with the servers or something currently?? I didn't receive any error messages when using the code on the gift card..
Solved! Go to Solution.
Hello, I just reedemed a 10€ card and it completed and said I had the premium account...I checked on the app for mac and iPhone and it was working...5 Minutes later GONE....Terrible service that you offer.
How do I fix this asap?
Thank you.
My Order ID:
304674205014
Date: 2014-01-01 23:22 UTC
Forget it, Now it's working again
Cheers
@rodizani You'll see that Premium if you log out, then back in using your Facebook details.
Alright I don't mean to continue being a pain in the ass for you guys but it has been a few days now since you escalated my case for me and I still have not heard a single word from support and my account is STILL showing only spotify free... I mean is this unusual or just my bad luck? Because it seems like it's taking ridiculously long compared to some of the other people I've read about in this community having the same issues as I am. Is there anything else I can do personally to get this moving faster?? Or do I just have to sit here and wait.. I'm sorry but I'm starting to get really aggravated because I put in this gift card on Christmas day and have yet to use my premium subscription at all or even receive a single response from support at least telling me they're working on it.
Hey @PouringReign -- apologies for the delay but your case is still with the right people. Some issues take a little longer to work through than others, but I'll see if I can chase an update for you.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…