Premium not upgrading

[XZ_1975]

Hi,

Apologies if this topic has already been discussed:)

I have upgraded and paid my Premium, but I still get adds while listening Spotify. I have re-downloaded the Spotify and addes a new account - but still it plays adds. May anyone, please, help me? 🙂

Thank you in advance and cheers,

Mari

[wingshq]

hey @XZ_1975, Welcome to the Spotify Community.

Could you please check this out.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction: 

Let me know if that helped or if you need further guidance.