Premium not work

[Surija]

I've paid my Premium but my Spotify says that I'm using Free version. I can't change it, it doesn't work anyway 😞

[Peter__]

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@Surija wrote:

I've paid my Premium but my Spotify says that I'm using Free version. I can't change it, it doesn't work anyway 😞

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Does your online account say premium? 

Peter

[user-removed]

I'm having the same problem - my online account says I'm on premium and for the last 2 days as has my spotify on my laptop, but the app on my phone says I'm still on free and spotify on my laptop is now saying the same 😞

[Peter__]

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@user-removed wrote:

I'm having the same problem - my online account says I'm on premium and for the last 2 days as has my spotify on my laptop, but the app on my phone says I'm still on free and spotify on my laptop is now saying the same 😞

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Hey! Welcome to the community 🙂

I would suggest you have a read at and try the steps outlined in this post. Do they help?

Peter

[user-removed]

I upgraded 2 days ago and have done all those things since then and did them again today - still hasn't solved it unfortunately

[Peter__]

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@user-removed wrote:

I upgraded 2 days ago and have done all those things since then and did them again today - still hasn't solved it unfortunately

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Are you sure you are logging in using the same details online as you are in the clients/apps? 

Its amazingly easy to have two logins, one with a Spotify username and password and another using your Facebook email address and password. 

Peter

[user-removed]

Thank you, sorted now.