Premium not working on any device other than on desktop

[kpaxton]

I upgraded to premium some months ago and have been receiving receipts for the monthly payments, but no matter how many times I uninstall and reinstall the app on both my iPhone and iPad, the premium doesn't show in my account, only on my desktop version.

How can I fix this?

thanks! 

[Tom]

Hi!

That is not good!

Are you defiently signed into the correct account?

Just to make sure that the premium is not there, have you tried to 'Download' a playlist - did it come up with an error?

If all the above applies, I will leave this to a Spotifty staff member to deal with.

Hope this helps.

-Thomas

[kpaxton]

I only have the one account so I'm fairly sure I'm logged in correctly.  It's definitely not on premium - I can't download anything to play offline and I get adverts etc.

thanks for your suggestions though!

[Tom]

Hi,

Sorry I canot be any use really, this may be an account issue, I am sure Spotify can deal with it, I find if you tweet them over at @SpotifyCares they will be able to assit, and are generally quicker!

Let me know how it goes!

-Thomas

[kpaxton]

Thank you I'll try tweeting!