Premium not working on phone

[bk119957]

So, I read the sticky thread on this, and it wasn't any help. I have spotify premium... well just switched to family but still... premium. my phone isn't on premium... i can only shuffle play songs. Logged out, logged back in. Nothing. Uninstalled and reinstalled on phone. nothing. I checked my account on the website, and it says premium. im definitely logged into the same account on my phone... i logged in via facebook both on my phone and on the website, and they both show the same facebook avatar. What should I do?

[MonicaM_Bogota]

Hi @bk119957!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

Happy Holidays 🙂