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Premium not working

Premium not working

I have tried the various suggested steps but Family Premium still not working (my account says I'm on Free). Fee just came out of our account so no problems with payment. Please help.
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Me also!!

 

ive added my boyfriend whom doesnt have a spoitfy account and says he cant join!! 

tried every single way and it doesnt work!!

 

now i want to cancel the premium family and just stay on normal spoitfy but nowhere does it tell you where to stop premium family!!!

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