Premium not working

Jcameron1683 · 2015-03-01

I paid for premium through iTunes today. Still everything is showing free, yet I paid the 12.99, which is reflected in my iTunes balance.

MattSuda · 2015-03-01

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

rob_bennett85 · 2015-03-01

This issue has been ongoing today, all though i just saw some one update a post saying that the account was now working for them after waiting seven hours.

MattSuda · 2015-03-01

This problem is only temporary and should be resolved soon.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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