Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium on laptop but not on phone

Premium on laptop but not on phone

I recently bought a Samsung Galaxy S2 on Three, and apparently Three give you 6 months free Premium, which would explain my sudden Premium status on Spotify on my computer. On the Galaxy however, all the song names are faded and cannot be played. It is the same log-in; the same account, yet the mobile version is definitely not Premium. Any help? Thanks

Reply
1 Reply

Jack0moore - It looks like you had a Premium trial here, the Premium you should receive with 3 hasn't been added to your account yet.

To get this attached to your account, to start enjoying it, you'll need to chat to 3.
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

Suggested posts