Premium only allows shuffle

[whitster12]

I upgraded to the student premium a couple of days ago. When I try to play music only the shuffle button appears but I can save music or play any song I want. I have logged out, reinstalled the app and restarted my phone. Nothing changes. 

[KatesHere]

Hey there!
This doesn't sound right! Does it happen also if you use Spotify through another platform, like desktop or web player?
K

[whitster12]

It doesn't happen on my computer. So I'm not sure.

[KatesHere]

Hmmm... It looks like the issue then is with the app. Is it updated to the last version? What OS do you use?
K

[whitster12]

Yes I even reinstalled it. I'm on iOS 9.2

[OviiiOne]

Hi there @whitster12!

Can you please attach a screenshot of what you see when you try to play music?

[KatesHere]

Hello again!

Can you please:

1. Try to restart your device by holding Home + Lock for 10 seconds.
2. As @OviiiOne mentions, take a screenshot of what you see. Posting more information on the issue will help us identify the problem and troubleshoot.
3. Try logging in on a different mobile device. Does it happen there too?

In the meantime, you can also view this helpful post on basic troubleshooting in iOS devices.

Keep us posted!

K