Premium payment

[Shimmycocopang]

I've been using spotify premium for 7 months now in Malaysia and I can't live without it now. I've always used the credit card from south korea to pay for the premium until this morning when it suddenly said that the card I used is from non spotify country. But I have been paying for it using the same card for last 7 months and it suddenly telling me i can't. PLEASE HELP

[MattSuda · Accepted solution]

Spotify requires that you pay with a credit card that is from the same country that you are in.

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.