Premium plan issues

[eleonorazanin]

Plan

Free

Country

Italy

Device

Wiko Harry 2

Operating System

Android 8.1.0

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Good morning.
I payed for Premium for this month then I unsubscribed the same day, but I'm using the Free plan now! Why? Can you fix it, please? Thanks. I add the payment screenshot.

[snip - Community Moderator edit due to sensitive/private info]

[hezorg]

Hey, @eleonorazanin 
Welcome to Spotify Community and thanks for reaching out here!

Firstly, I recommend that you take a look at the following article:

• Why isn't my Premium subscription working?

Please, check all those tips and perhaps if anything doesn't work, let me know.

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[samm_gross]

Mi código marca error cuando lo escribí para tener premium un mes