Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Premium problem

Premium problem

Hello, 

I made a payment for premium membership but my account still seems free. Please find the payment document in attachment.

My User name is: selin_idil1

What sould I do? 

Thanks in advance

Screenshot_20180614-014847.jpg
Reply
1 Reply

Hey @1s-80s9_avawe

 

If you got a email from spotify with a receipt then your premium should be available to you. If you haven't gotten that yet then payment process is still going through. Usually it takes about 48 hours for the bank to process the transaction. 

 

Let me know how it goes!

Keanu_C

Keanu_CSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts