Premium renewal for student loop

[plewda2011]

Hi,

Im trying to renew my premium student plan and i have entered my nus card number and dob but then i get to a page that says for verification purposes i have to enter my facebook password on the next page, i click ok and go to the next page and enter the password(it is correct in case you were wondering) adn then i click continue and it just brings me straight back to the page that says for verification purposes etc...

Anyone else getting this problem? Anyone know how to fix it?

Cheers 🙂

[Peter__]

Hey @plewda2011 🙂 

Would it be possible to try a different browser at all? Also, since the redirect most likely requires a cookie, make sure you browser is not set to block cookies from third parties. 

Peter

[alim0nkey]

I'm in the same loop.  Tried several different browsers, cleared cache etc.

[Peter__]

Strange, do you guys have Spotify username style accounts or are your accounts creating using Facebook? 

Peter

[alim0nkey]

Mine's through Facebook. Give up for tonight, I've emailed support

[Peter__]

You still having issues with this or is it all sorted? 

Peter

[alim0nkey]

Got a reply from support to say it was all OK, the details had been processed OK even though I was stuck in the loop.

[Peter__]

Ah okay! Hopefully that will be it all sorted then!

Peter

[juuanb]

Had the same issue.

It worked  by separating the Credit Card Number by spaces.

so instead of  xxxxxxx

I did,  xxxx  xxxx   xxxx   xxxxx