Premium showing up as free in IPhone app

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Premium showing up as free in IPhone app

Toomuchroom
Casual Listener
I've been subscribed to Premium for over 2 years. Yesterday the app iPhone requested to sign in again. Now my account is a free one (can see my playlists, can't play individual songs without shuffling, lost all my offline, etc). If I sign in online my account still displays as a premium one. I've reinstalled the app, I've logged in and out several times, same problem on my iPhone and iPad. Help? iOS and app both up to date.
4 Replies

Re: Premium showing up as free in IPhone app

Maxim
Rock Star 24
Rock Star 24

Hey @Toomuchroom,

 

Are you using username + password or email + password to login?

MaximRock Star 24
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Re: Premium showing up as free in IPhone app

Toomuchroom
Casual Listener
Username for both web and app. Have just tried email and login fails in app, so that's not an option.

Re: Premium showing up as free in IPhone app

Maxim
Rock Star 24
Rock Star 24

Hey @Toomuchroom,

 

Please click on the button below. It'll then take you through a survey to point you in the right direction:

 

Screen Shot 2015-10-29 at 11.24.24 AM.png

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium showing up as free in IPhone app

Toomuchroom
Casual Listener
Thank you for the reply. This didn't solve the problem as I have only one account. I linked my FB with it at a later date, but haven't used that to log in. Using only Spotify username and password. I did have a message about only being able to use account for 15 days outside of payment country. Logged back in in that country. Still experiencing problems where I'm travelling.
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