Premium stopped working

[user-removed]

My spotify premium account has stopped working. It says that I have reached the limit of time listening to music even though I have received a 3 month gift card a week ago. Premium worked at first but has since then stopped working. I've sent a message via a contact form but I have not had any response.

Help would be very much appreciated.

[Taylor · Accepted solution]

Hi, and welcome to the community!

Have you checked your Subscriptions page to make sure you are still premium?
Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

If that doesn't work, let me know your contact form case number and I'll escalate it to the staff so they can chase it up for you.

Anthony 🙂

[user-removed]

It works now. Thanks!

[Blacmmore81]

Hi there, I have the problem that my account just isn't working, says I need to stream music onto a desktop (I've had spotify premium (£9.99 a month)for about 5 months now with no trouble like this) I can't play music at all even with wifi connection
Thanks

[Peter__]

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@Blacmmore81 wrote:
Hi there, I have the problem that my account just isn't working, says I need to stream music onto a desktop (I've had spotify premium (£9.99 a month)for about 5 months now with no trouble like this) I can't play music at all even with wifi connection
Thanks

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Hey! Welcome to the community 🙂 

Is your account still showing as spotify premium on your online overview? Also, what is the exact error message you are getting and on what device? 

Peter

[Blacmmore81]

When I go play a song it says
"Spotify premium is required for an on demand mobile steaming, it's free to stream from desktop"

[Peter__]

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@Blacmmore81 wrote:
When I go play a song it says
"Spotify premium is required for an on demand mobile steaming, it's free to stream from desktop"

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And is your account still showing as premium on your online overview (link above)? 

Peter