Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium stops 4 days to early again and again

Premium stops 4 days to early again and again

hi, i got a email on 11th march with the announcements that my subscription was about to epicure at 18 march 

Now i login on 14 march on my spotify, and this message standby 

 

This is like the 10th time i have this, before i won't blame it on you guys

But now im done with it, solve it pls 

 

Schermafbeelding 2014-03-14 om 17.06.01.png
Schermafbeelding 2014-03-14 om 17.11.56.png
Reply
3 Replies

Just asked a member of the Spotify team to check this out for you, apparently your account should be on Premium until the 18th. Have you lost premium benefits already (ignoring the error message)?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Nope, i will wait first for a solution 

The only thing I can suggest to stop those message is to either:
- Apply another gift card for Premium time before your current one is within 7 days of ending (you will still get all of the time you have paid for).
- Set up a recurring monthly subscription.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts