Premium subscription changed to free

[kvnbndvs]

Hi recently i just noticed that my account was changed from premium suscription to free. I've been paying for the subscription monthly and did not switch my account. Can you please help me with this? I checked this via the spotify app and the spotify website

[MarkPedersen]

Hi Kvnbndvs!

What does it say when you head over to this link: https://www.spotify.com/dk/account/subscription/ (subscription page) 

This makes it a bit easier to help solve your problem 🙂

I do this for the Community and because of the fun Much love ❤️

[kvnbndvs]

Hello MarkPedersen. Thankyou for the response. Upon checking using the link you provided, it shows premium. But not on my spotify application and on the spotify website.

[MarkPedersen]

Are you sure your on the right account?

and have you tried a restart of either spotify or your pc?

I do this for the Community and because of the fun Much love ❤️

[Roachelina]

Same happened to me this weekend and I don't know what to do. I even have a payment receipt from the 21st of March in my account. What can I do?

[MarkPedersen]

Hi Roachelina!

I can onyl suggest that you try the same steps as i mentioned  

1st check if you are on the right account (if using facebook login) 

2nd try to restart your spotify and/or computer and see if it helps 

Need more help? feel free to ask 🙂 did i get it wrong? Im here to do my best ❤️

If this helped please give it a Kudo and mark it as solution if the problem is solved

I do this for the Community and because of the fun Much love ❤️

[kvnbndvs]

Yes i am sure. I did not linked my spotify account to facebook so im quite sure im using the correct account.☺️ Also i was able to use my spotify without issues last friday. I just noticed this last saturday.

[MarkPedersen]

kvnbndvs 

Could you please try to check the mail used for the Spotify account and check if you have a receipt for this month? this will confirm whether or not u have premium? and then a second question have the money been taken from your bank account (the one for the spotify account) This will push us towards a solution im sure 🙂 

I do this for the Community and because of the fun Much love ❤️

[kvnbndvs]

After going through all this ordeal, i checked my spotify application again, logged out and logged in afterwards and my subscription reverted back to premium. Im not sure if this is somehow related to an update for the application but it seems like my account is back to normal. Anyways im really thankful for taking time to assist me with this issue MarkPendersen. More power to you and God Bless.☺️

[MarkPedersen · Accepted solution]

kvnbndvs 

Sometimes a restart works 🙂

If you want to help me alot please leave me a kudo/like and mark it as solution it really motivates me and pushes me towards better chances to help people in need ❤️ 

I do this for the Community and because of the fun Much love ❤️

[kvnbndvs]

After going through all this ordeal, i checked my spotify application again, logged out and logged in afterwards and my subscription reverted back to premium. Im not sure if this is somehow related to an update for the application but it seems like my account is back to normal. Anyways im really thankful for taking time to assist me with this issue MarkPendersen. More power to you and God Bless.☺️

[Coralfalls]

I just had the same problem today. When I signed up for my Fido plan I received Spotify premium and nowe it suddenly changed to free. Any help? I've tried logging out and restarting