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[idaaleja]

i paid through bdo online and my first 2 transaction failed but the amount was deducted from  my bdo account, only during my third attempt was the transaction/validation successful. how can i retrieve or get my payment back  from the 2 failed transactions?

[DasPeter]

Hello @idaaleja & welcome to the Community!

If you got charged multiple times, there's a high possibility you received the amount of months you payed. (Sort paid in advance)

Please verify your next billing date on your subscription page.

You can decide to pay on the date the page shows you, or to get a refund now for those months.

In case you want a refund, contact support here.

If you receive an automated email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually answers within 24-48 hours.

Hope this helps! ♫