Premium turned free

[sensensensen]

I tried out Premium on March 30th, 2016, for free. On April 29th, 2016, I subscribed to Premium for Family.

Today, I found out that my account is free.

I wonder why this is happening, why am I not charged, so I can continue to be on Premium for Family plan?

[EthanS1]

Hello! Congrats on making your first post 🙂 Welcome to the community 🙂

I'd look at this thread to check your subscription status:

Spotify Community - Subscription Status

Or Contact Support @ 

Feeling Social?
Pop them a Direct Message on twitter @SpotifyCares with your Spotify Username and Problem!

Or use this Form at https://support.spotify.com/contact-spotify-support/.

You might get a automated email from them saying to check the Customer Fourms etc. even if its a No reply address... Reply straight back and this will be queued for a Spotify Support Agent to reply back as soon

Hope I've helped you today 🙂
Keep it Spotify!
Have a Fab Day 🙂