Premium upgrade trial difficulties

[annie37w]

I just registered for a free trial of premium. I entered my card details and have recieved an email receipt but my account is still saying I am only registered for Spotify free and is playing adverts. I have restarted both the desktop app and my computer but no luck. How do I get it to let me try premium?   

[Joe]

Hi. Could you follow the steps in this post and shout in that thread if you still have problems, thanks.

[annie37w]

Thanks - I've done all the steps suggested there, including re-installation, but still no luck - will post in that thread anyway....

[Peter__]

Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.