Premium user no longer getting premium service.

[BrandonReed]

Hello,

I seem to have two accounts now when logging back into my destop application. 

I am a paying customer for premium but somehow lost everything and am showing a new account ID.

I think my old account ID was - 1234365949

new username:

Username:

12143581136

[Joe]

Sounds like you managed to vreate a second account linked to the same email address. Don't worry, the support guys can fix this if you get in touch here. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[BrandonReed]

I tried that before using the forum. I also replied to my two previous requests. No replies...

[Jamie]

Hi Brandon,

Did you receive a case number from us after getting in touch? If so, just let us know what it is and we'll get this chased up for you.

[BrandonReed]

Try this one. I opened a few more but this is the most recent 01531265

[Peter__]

I've escalated that case number so one of the Spotify guys will definitely make sure it reaches the correct hands for you. 🙂

[BrandonReed]

Any news on this?

I went the whole weekend still unable to access my account. 

[Peter__]

Weird, let me ask around see if anyone can check it out for you.

[BrandonReed]

Thanks. Otherwise I am looking to get this month refunded since I am paying but not able to access premium service

[Peter__]

Can confirm a member of the community team picked up my escalation and your case is now in the right hands - keep an eye on your inbox!

[BrandonReed]

Can you check the status on this? I still do not have access.  

Emre asked me for my infromation via email and I responded two days ago.  Still no reply or restore in service.  At this point how do I just cancel the payment because this is getting crazy.

[Peter__]

Asking about it now for you.