Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
This playlist keeps gaining me listeners from Finland when I dont want them and never signed up for their service. I was added to Waver.ai's playlist a day ago and I have heard accounts have been banned for even just being put on it. I do not want my...
My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...
For some reason the premium account that I pay for is hooked to my husband's phone not mine I talked to one of your representatives they were supposed to look in to it .
PlanPremiumCountry USA My Question or Issue I use Spotify Premium at work- either on my phone or my computer. Both are connected to the company network (LAN or WiFi). Today I noticed my coworker's computer showed up on my list of devices. This is dis...
Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...
The other day, I was trying to login on my account and it was saying that the password isn't correct. So I was trying to reset it, but the new password was sended to an old email account that isn't exist anymore. Can anyone help me with this problem?...
Hi, I have my first song releasing in 3 weeks and have just claimed my Spotify Artist Page, but when I go to "Music" > "Upcoming Music" it says "Not eligible to pitch - pitch something that's never been streamed before". My release date is 3 weeks in...
It all started last Friday in the afternoon for no apparent reason. I have three Alexa devices in my home and when I say "Alexa, play Spotify", she'll now play the first or second track of an album or playlist and then stop. So I then have to say "Al...
My friend was planning to change his email and password in the login methods settings. And he clicked remove instead of update and it logged him out of his phone and laptop and he can't back in via email or password as it does not contain a password ...
Pague por adelantado
I just moved from Germany to New Zealand for a one year stay abroad and I have a normal Spotify subsctiption. After my spotify stopped working I switched the country settings to NZ but it is still not working and keeps telling me that I only have a s...
I recently discovered, while googling myself, that I have a public spotify-profile with my profile picture from Facebook. I may at one point have connected my spotify-account with facebook, but have since removed the connection, but appearently Spoti...
Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer.So my last resort is now to post here, in the hope...
If I go onto my laptop and try to login to that, I use the correct username and the correct password but it still says "incorrect username or password" I've tried using my email too and it doesn't work. Please help
Spotify is downloaded to our laptop and I am able to see and edit my own playlists but my husband does not appear anywhere in my account, does he have to set up his own personal account even though we have Premium duo?
Cambié mi configuración a que mi perfil no se vea público y ahora no puedo volver a hacer lo mismo para que esta vez sea público PlanPremiumCountryCDMXDeviceiPhone 13Operating SystemiOS 17
My Spotify web keeps saying I have "too many" tabs open when I really have 5 open, I have tried removing my browser history and resetting my computer but nothing would work, anybody else have any suggestions on what else I can do?
Dear Spotify Support Team,I am writing to express my extreme frustration and anger regarding repeated unauthorized access to my Spotify account. Despite numerous password resets and ensuring that I log out from all devices, someone from India continu...
Gave a new credit card , looks like I have to wait until 12th May to use Sotify , is this normal?
I just moved from the US to Canada and would like to invite my partner to join my spotify duo plan. I've changed my payment to my Canadian account, but I am still unable to change my country under my account settings. My partner still can't accept my...