Premium will not work

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Premium will not work

wenewman
Casual Listener
Since I moved to iPhone 6 my premium account will not work. It says that I am paid.
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Solution!

XxRareFxX
Regular
Have you tried signing out of your account? If that doesn't do the trick, try a fresh install.

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6 Replies

kbrooksc
Community Legend

Hi there,

 

What sort of issues are you having ?



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wenewman
Casual Listener
I am paying for premium but it says free under accounts. When I try to upgrade I receive a notification saying I already have an account paid through October 25th

Solution!

XxRareFxX
Regular
Have you tried signing out of your account? If that doesn't do the trick, try a fresh install.

View solution in original post

kbrooksc
Community Legend

Yes - follow the steps that @XxRareFxX mentioned. If those don't work, you can reach out to the spotify support team - They can be reached through their Twitter Handle @SpotifyCares or through the online contact form.

If you submit the contact form instead of the Twitter Message, make sure to check your inbox and junk folder for an email from Spotify.

 
Cheers!



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wenewman
Casual Listener
I have tried both, neither solve the problem.

kbrooksc
Community Legend

Go ahead and use that contact form. The accounts team should be able to help you once a case is opened. 



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